FAQs

How long will my return take?

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 1 - 3 business days after processing. We will keep you up to date throughout the whole process via email.

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to ourCustomer Service Team by emailing contact@impactlifestyle.com.au. Please use Reference Faulty items.

My address is wrong, can I update it?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any changes to addresses but typically this can be amended without a worry.

Simply let us know your order number and the updated address via email with 'Update Address' in the subject line and we will do our very best to fix this up for you.

Gift cards, how do they work?

1. Choose the value of the e-Gift card from as little as $25

2. Write your own personalised message

3. Tell us the lucky recipient's email address

4. Tell us when to send them the best-present-ever

When it's time to shop

Simple - Use your code to redeem your gift in the Payment section of our checkout

Where do I find the code?

e-Gift cards: Check your email for your code