How long will my return take?

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 1 - 3 business days after processing. We will keep you up to date throughout the whole process via email.

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to ourCustomer Service Team by emailing contact@impactlifestyle.com.au. Please use Reference Faulty items.

My address is wrong, can I update it?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any changes to addresses but typically this can be amended without a worry.

Simply let us know your order number and the updated address via email with 'Update Address' in the subject line and we will do our very best to fix this up for you.

Gift Cards

Gift cards, how do they work?

1. Choose the value of the e-Gift card from as little as $25

2. Write your own personalised message

3. Tell us the lucky recipient's email address

4. Tell us when to send them the best-present-ever

When it's time to shop

Simple - Use your code to redeem your gift in the Payment section of our checkout

Where do I find the code?

e-Gift cards: Check your email for your code


What is Whey Protein Powder?

Whey Protein is a type of protein that is derived from cow’s milk. Milk contains several nutrients such as water, carbohydrates, various vitamins, and whey, which is the watery substance that is left after being curdled and strained during the process of making cheese. This liquid is then dried and made into powder! Whey contains all 9 essential amino acids (the building blocks of protein), making this the perfect supplement for maximum gains.

What are the benefits of Whey Protein?

  • It is vital for increasing muscle mass
  • It helps prevent muscle mass loss due to ageing
  • It helps in regulating blood sugar levels
  • It aids in weight loss, helping you to reach your goals quicker

When is the best time to drink my Iso-Prime Whey Protein shake?

You can consume protein shakes at any point during the day to increase your daily protein intake! When you do high intensity weight training, your muscle fibres are actually sustaining small micro-tears and your body uses protein to repair and replace the damaged fibres with more muscle, which increases the mass and size of your muscles. In order to boost the recovery process post-workout, your body naturally craves protein around 15-30 minutes after your workout. So for maximum results and quick recovery, it’s best to consume your Iso-Prime Protein shake straight after your workout!

How much protein do I need daily?

There is no ‘one size fits all’ answer for this! Everyone is different when it comes to protein intake, and this depends on your body weight, your training goals, and training frequency/intensity.

For those training with the goal of gaining lean muscle mass, the International Society of Sports Nutrition (ISSN) recommends consuming between 1.4g to 2g protein per kilogram of bodyweight. Please be advised that this amount is recommended for a healthy individual with no health issues. Please confirm with your doctor before starting a high-protein diet.

Why is impact Supplements Iso-Prime 100% Whey Protein the best protein for me?

Our whey protein is of the highest quality and is derived from grass-fed cows. It contains 26.1g protein with only 103 calories per serve. Iso-Prime is gluten-free, and contains next to no sugar, fats, lactose or nasties such as different gums & fillers which cause bloating. Oh, and we almost forgot to mention the delicious flavours that are second to none!

Pre Workout

What is Pre-Workout and what does it do?

Pre-Workout is a supplement that comes in the form of a powder that is taken before a workout to help increase your energy, power and endurance during your workout. Pre-Workout gives you the ability to train harder, for longer, and ultimately helps you maximise your training sessions.

What is the best time to take Pre-Workout and how long does it last?

It’s recommended you take your pre-workout about 20-30 mins prior to your training session, however everybody is different and has different rates at which we absorb ingredients, so for some people, this might mean taking it even up to an hour before a training session. Once the pre-workout starts to take effect, it’ll last for about 60-90 minutes or even up to 2 hours in some cases.

I noticed Impact Supplements has a stim free Pre available, and heard they're releasing a stim one. What's the difference?

Our Pre-Workout range consists of two types of pre-workout: SwoleAF (our stimulant-free formula), and our new to come stimulant Pre-Workout.

SwoleAF contains no caffeine, so you can maximise your training session without getting the jitters that a regular pre-workout gives whereas our soon to come Pre, being a high-stimulant Pre-Workout supplement, contains caffeine that gives you an intense energy boost.

Does Pre-Workout Cause Anxiety?

Pre-Workout shouldn’t cause any anxiety, however a high-stimulant pre-workout contains caffeine and will increase your heart rate and trigger the release of adrenaline, so if you are a person that suffers from anxiety, it’s possible that pre-workout may affect you and we recommend consulting with your doctor before consuming any pre-workout supplement.

A great option would be to try our SwoleAF Non-Stimulant Pre-Workout, which is a caffeine-free formula that gives you the same benefits of a high-stimulant pre-workout without that jittery feeling

Why is Impact Supplements Pre-Workout range best for me?

Our pre-workout range contains a mix of scientifically-proven ingredients that increase energy, blood-flow, vasodilation, muscular endurance, and reduce muscle fatigue. Click here to check our full ingredient glossary.


What is Creatine and what does it do?

Creatine is a substance that our body naturally produces. It’s a type of amino acid, which are the building blocks of protein found in our muscle cells. Creatine improves performance in the gym by:

  • Increasing muscle mass
  • Aiding in muscle recovery
  • Helps muscle cells produce more energy
  • Improving exercise performance
  • Gives the ability to train at a higher intensity

How do I take Creatine and when is the best time to take it?

The best time to take Creatine is about 30 minutes prior to your training session as it optimises your creatine stores before a session, allowing you to train harder without fatiguing. Creatine can also be taken again after a gym session as it increases muscle mass when combined with resistance training.

You can take Creatine alone, or combine it with your pre-workout to maximise performance in the gym. Creatine needs to be taken consistently for the best results, and you’ll start noticing a difference within 2-4 weeks of taking it.

Is Creatine Safe?

Creatine is naturally found in your body and is safe to take as a supplement. This is backed by a multitude of studies and is shown to have positive long-term effects when taken consistently.

Is Creatine the same as Pre-Workout?

Creatine is not the same as a pre-workout, however Creatine and Pre-Workout can be combined to fuel your energy stores and maximise training, and also aid in post-workout recovery.

Fat Burners

What are fat burners and what are the benefits of taking them?

Fat Burners are supplements intended for those who wish to lose some body fat. They offer extra support in helping you lose excess body fat when taken in conjunction with a good workout regime and balanced diet.

What is thermogenic?

A thermogenic fat burner contains a formula that causes thermogenesis to occur in your body. Thermogenesis is the production of heat within the body, and you burn calories in order to produce the heat. A thermogenic fat burning supplement helps you ultimately burn more fat and calories during your training session.

Are fat burners safe?

Fat burners are safe if taken in conjunction with a balanced diet and exercise routine

It’s important to note that fat burners are not a substitute for diet in any way, and if misused or taken in a way that is not in accordance with the instructions on the products nutritional panel, you may experience negative effects from it.

What ingredients are inside Impact Supplements Iconic Fat Burner?

Iconic features scientifically tested ingredients that can assist in enhancing thermogenesis, which increases the body's core temperature and burns calories, promotes fat loss, and decreases water retention. 

The ingredients in our Iconic Fat Burner include:

  • Carnitine (aka L-carnitine) is critical for energy production by transporting fatty acids to be burned for fuel.
  • Gamma-Butyrobetaine (GBB for short) once oxidised can assist with mental cognition and cause the body to shred excess water through intense sweating. 
  • L-tyrosine & Alpha GPC Nootropics to heighten your focus during intense sessions.
  • Cortisol (the stress hormone) can play a major role in storing fatty deposits. 
  • Ashwagandha, a natural herb containing L-theanine which balances the stimulant and lowers cortisol.
  • Impact Supplement’s Iconic stimulant thermogenic decreases water retention with the help of diuretics like juniper berry, cleansing your body of toxins, and exiting in the form of sweat and urine.

We also offer a thermogenic fat burner in the form of a capsule called Physique X, click here to shop!


What are amino acids and what do they do?

Amino Acids are essentially the building blocks of protein, and they play a vital role in building proteins, hormones, and neurotransmitters. Benefits include muscle growth and repair, improved endurance, reduced fatigue, enhanced immune function, and better absorption of protein.

Our bodies require 20 amino acids to function in an effective way, however only 9 of these are considered essential. They include: histidine, isoleucine, leucine, lysine, methionine, phenylalanine, threonine, tryptophan, and valine.

Essential amino acids cannot be produced by the human body, therefore we need to obtain them through diet. The best source of essential amino acids is through animal proteins, such as meat, poultry, and eggs.

What is the difference between BCAAs and EAAs?

EEAs are the 9 essential amino acids, and within these includes 3 BCAAs (leucine, isoleucine, and valine) which are branched-chain amino acids. All BCAAs are EAAs, but not all EAAs are BCAAs.The difference? BCAAs have slightly different molecular structure, causing BCAAs to break down in the muscles rather than the liver (where the EAAs are broken down).


What are testosterone supplements?

Testosterone supplements are a capsule containing different vitamins and herbs to boost your levels of testosterone. Testosterone is responsible for many important masculine functions within the body. The benefits of taking testosterone boosters include an increase in muscle mass and strength, energy, libido, mood, and the regulation of body weight.

Are testosterone supplements safe?

Seeing as testosterone supplements are generally made with vitamins and herbs, they’re very safe to take when taken correctly.

What is Turk X?

Turk X is a supplement called Turkesterone. Turkesterone is a natural steroid hormone structurally found in the roots of certain plants, such as fenugreek. Turk X is a dietary supplement which may enhance athletic performance, build muscle mass, and promote healthy muscle growth. Additionally, Turkesterone can be found to reduce fatigue and increase endurance, making it an effective supplement for natural lifters, weekend warriors and athletes.

How long does the effects of testosterone supplements last?

It varies depending on the specific product, but most testosterone boosters last up to 3 days in your system, so it’s best to take it daily to see and feel any noticeable changes.

How and when should testosterone supplements be taken?

Most testosterone supplements are taken orally, and you should always follow the instructions on the product's nutritional panel when taking it.